Return & Refund Policy

Last Updated: 24 May 2026

At  Plantsandplanters.in, we take great care in delivering healthy plants and quality gardening products. Due to the delicate and perishable nature of plants, our return and refund policy is designed to be fair while ensuring product integrity.

By placing an order through our website or WhatsApp, you agree to the terms outlined below.

1. Returns Policy

Live Plants

  • Plants are non-returnable due to their perishable nature.
  • Natural variations in size, shape, and color are normal and not considered defects.
  • Minor soil spillage or slight leaf damage during transit does not qualify for return.

Non-Perishable Items (Planters, Garden Accessories, Plant Food)

  • Returns are accepted within 3 days of delivery.
  • Items must be unused, in original condition, and with original packaging.
  • Used, damaged, or incomplete items will not be eligible for return.

2. Damaged, Defective, or Incorrect Products

We’re happy to make things right if there’s an issue with your order.

  • Customers must report the issue within 24 hours of delivery.
  • Please share clear photos and an unboxing video as proof via WhatsApp or email.
  • Claims without proper proof may not be accepted.

After verification, we may offer:

  • Replacement of the product, or
  • Store credit, or
  • Refund (in eligible cases)

3. Refund Policy

  • Refunds are processed only for approved cases (damaged, defective, or incorrect items).
  • Once approved, refunds will be processed within 5–7 business days to the original payment method.
  • In some cases, refunds may be issued as store credit.

4. Cancellation Policy

  • Orders can be cancelled within [X hours, e.g., 2–4 hours] of placing the order.
  • Once the order is processed or shipped, cancellations will not be possible.

5. Shipping Charges

  • Shipping charges (if applicable) are non-refundable.
  • In case of returns for non-perishable items, return shipping may be borne by the customer unless the issue is from our end.

6. Delivery Issues

  • Ensure accurate delivery details while placing the order.
  • We are not responsible for failed deliveries due to incorrect address or unavailability of the recipient.
  • Re-delivery may incur additional charges.

7. Plant Care Responsibility

Once delivered, the responsibility for plant care lies with the customer. We do not offer refunds or replacements for plant damage due to:

  • Improper watering
  • Lack/excess of sunlight
  • Environmental changes
  • Neglect or mishandling

8. How to Request a Return or Report an Issue

To initiate a return or report a problem, contact us within the specified timeframe:

Please include:

  • Order ID
  • Description of the issue
  • Photos and unboxing video (mandatory for claims)

9. Policy Updates

Plantsandplanters.in reserves the right to update or modify this policy at any time without prior notice.

We appreciate your understanding and support in helping us deliver fresh, healthy plants and quality products to your doorstep. 🌿

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